Alcohol Shipping Policy

This Alcohol Shipping Policy describes the terms and conditions for ordering, processing, and shipping alcohol products from Tennessee Homemade Wines.

By placing an order, You agree to the terms outlined in this policy.

• Payment Your credit card will be charged by Vinoshipper.
• Processing Time Orders may take up to 3 business days to process before shipment.
• Shipment Notification You will receive an email confirmation once Your order has shipped.
• Weather Delays In cases of extreme weather, shipments may be delayed to protect the quality and integrity of Your order.
• Express Shipping Please note that express shipping timeframes are calculated from the date Your order ships, not the date the order is placed.

• Age Verification All alcohol deliveries require a signature from a recipient who is 21 years of age or older. No exceptions will be made.
• Eligible Delivery Addresses Shipments can only be delivered to residential or commercial street addresses. We cannot ship to P.O. Boxes, APO/FPO addresses, or FedEx Office locations.
• Prohibited Delivery Areas We are unable to ship alcohol to dry counties, municipalities, or any jurisdiction where the sale or delivery of alcohol is prohibited by law.

Orders that do not comply with these conditions may be canceled or returned at the purchaser's expense.

If the shipping address for an order is incorrect and it has already shipped, You will be charged a UPS rerouting fee of $20 per package.

An incorrect or missing street or suite number will also incur a $20 fee from UPS to correct Your address.

Orders that cannot be delivered will be returned to the winery. You will be charged both the return shipping cost and the cost of reshipping the order to You.

If You Have Not Received Your Order

Please call us at 866-678-8466 so we may investigate.

If Your Order Arrives Damaged

If the damage is visible, do not accept the delivery from the shipping company. Please call us at 866-678-8466 and we will work with You to get Your order replaced.

If You Received Incorrect Products

Please call us at 866-678-8466 and we will work with You to get Your order replaced.

Shipping Method Responsibility

You are solely responsible for selecting the shipping method. Vinoshipper assumes no liability for products that are or may be damaged by heat or cold during shipping. If You feel that temperature extremes could impact the quality of Your order, we suggest choosing an express shipping method or delaying Your purchase.

Questions

For questions regarding any return or refund request, please email [email protected] with Your original purchase transaction number in the subject line.

Alcohol Warning

⚠️ WARNING: Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.P65Warnings.ca.gov/alcohol.

BPA Warning

⚠️ WARNING: Many food and beverage cans have linings containing bisphenol A (BPA), a chemical known to cause harm to the female reproductive system. Jar lids and bottle caps may also contain BPA. You can be exposed to BPA when You consume foods or beverages packaged in these containers. For more information, go to www.p65warnings.ca.gov/BPA.

If you have any questions about this Alcohol Shipping Policy, You can contact us:

Sevierville Location

865-409-5012

Gatlinburg Location

865-412-1030